{"id":30,"date":"2026-09-18T19:31:20","date_gmt":"2026-09-18T17:31:20","guid":{"rendered":"https:\/\/draxx-sports.com\/livraison-retours\/"},"modified":"2026-09-30T10:42:27","modified_gmt":"2026-09-30T08:42:27","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/draxx-sports.com\/en\/livraison-retours\/","title":{"rendered":"Delivery &#038; returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30\" class=\"elementor elementor-30\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-401d273 e-con e-atomic-element e-div-block-base e-default-section dx-page-hero\" data-id=\"401d273\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"401d273\">\n    <div class=\"elementor-element elementor-element-8ff5b12 e-con e-atomic-element e-div-block-base e-default-div dx-page-hero-grid e-8ff5b12-0dae4cd\" data-id=\"8ff5b12\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8ff5b12\">\n    <div class=\"elementor-element elementor-element-384658c e-con e-atomic-element e-div-block-base e-default-div dx-stack e-384658c-49547e6\" data-id=\"384658c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"384658c\">\n    <div class=\"elementor-element elementor-element-0ddc692 e-con e-atomic-element e-div-block-base e-default-div dx-crumbs e-0ddc692-728f6ef\" data-id=\"0ddc692\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0ddc692\">\n    \t\t\t<p class=\"dx-crumb e-paragraph-base e-default-p\" data-interaction-id=\"f8767ae\" data-e-type=\"widget\" data-id=\"f8767ae\"><a href=\"\/en\/\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tHome\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-crumb-sep e-paragraph-base e-default-p\" data-interaction-id=\"108637e\" data-e-type=\"widget\" data-id=\"108637e\">\/<\/p>\n\t\t\t\t\t<p class=\"dx-crumb-cur e-paragraph-base e-default-p\" data-interaction-id=\"6f88252\" data-e-type=\"widget\" data-id=\"6f88252\">Delivery &amp; returns<\/p>\n\t\t\n<\/div>\n\t\t\t<h1 data-interaction-id=\"ace9ae6\" class=\"dx-page-title e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"ace9ae6\">Delivery &amp; returns<strong>.<\/strong><\/h1>\n\t\t\t\t\t<p class=\"dx-lead e-paragraph-base e-default-p\" data-interaction-id=\"f64c16a\" data-e-type=\"widget\" data-id=\"f64c16a\">Dispatched within 48 working hours, delivered in 3 to 5 working days, free delivery from \u20ac25 in France, from \u20ac49 in the European Union and from \u00a335 in the United Kingdom, 30 days to change your mind and guarantees explained without fine print.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-cbf169d e-con e-atomic-element e-div-block-base e-default-div dx-levels e-cbf169d-52d2d84\" data-id=\"cbf169d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"cbf169d\">\n    <div class=\"elementor-element elementor-element-98b4454 e-con e-atomic-element e-div-block-base e-default-div dx-lvl dx-p5\" data-id=\"98b4454\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"98b4454\">\n    \t\t\t<p class=\"dx-lvl-n e-paragraph-base e-default-p\" data-interaction-id=\"4faa720\" data-e-type=\"widget\" data-id=\"4faa720\">01<\/p>\n\t\t<div class=\"elementor-element elementor-element-bbe02f9 e-con e-atomic-element e-div-block-base e-default-div dx-stack e-bbe02f9-32dacd9\" data-id=\"bbe02f9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"bbe02f9\">\n    \t\t\t<p class=\"dx-lvl-t e-paragraph-base e-default-p\" data-interaction-id=\"7f07129\" data-e-type=\"widget\" data-id=\"7f07129\"><a href=\"#livraison\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tDelivery\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-lvl-s e-paragraph-base e-default-p\" data-interaction-id=\"3782df4\" data-e-type=\"widget\" data-id=\"3782df4\">Methods, times, prices, international<\/p>\n\t\t\n<\/div>\n\t\t\t<div class=\"dx-lvl-i e-svg-base e-default-div\" data-interaction-id=\"d183d10\" data-e-type=\"widget\" data-id=\"d183d10\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><path d=\"M4 12h15M13 6l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d8a8840 e-con e-atomic-element e-div-block-base e-default-div dx-lvl dx-p5\" data-id=\"d8a8840\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d8a8840\">\n    \t\t\t<p class=\"dx-lvl-n e-paragraph-base e-default-p\" data-interaction-id=\"5be2877\" data-e-type=\"widget\" data-id=\"5be2877\">02<\/p>\n\t\t<div class=\"elementor-element elementor-element-1c3baad e-con e-atomic-element e-div-block-base e-default-div dx-stack e-1c3baad-86c9021\" data-id=\"1c3baad\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1c3baad\">\n    \t\t\t<p class=\"dx-lvl-t e-paragraph-base e-default-p\" data-interaction-id=\"4fdb7f2\" data-e-type=\"widget\" data-id=\"4fdb7f2\"><a href=\"#retours\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tReturns &amp; exchanges\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-lvl-s e-paragraph-base e-default-p\" data-interaction-id=\"6292430\" data-e-type=\"widget\" data-id=\"6292430\">14-day withdrawal \u00b7 30-day policy<\/p>\n\t\t\n<\/div>\n\t\t\t<div class=\"dx-lvl-i e-svg-base e-default-div\" data-interaction-id=\"8ecc64f\" data-e-type=\"widget\" data-id=\"8ecc64f\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><path d=\"M4 12h15M13 6l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0cd573f e-con e-atomic-element e-div-block-base e-default-div dx-lvl dx-p5\" data-id=\"0cd573f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0cd573f\">\n    \t\t\t<p class=\"dx-lvl-n e-paragraph-base e-default-p\" data-interaction-id=\"c378aaa\" data-e-type=\"widget\" data-id=\"c378aaa\">03<\/p>\n\t\t<div class=\"elementor-element elementor-element-5209181 e-con e-atomic-element e-div-block-base e-default-div dx-stack e-5209181-a8ec181\" data-id=\"5209181\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5209181\">\n    \t\t\t<p class=\"dx-lvl-t e-paragraph-base e-default-p\" data-interaction-id=\"d95453c\" data-e-type=\"widget\" data-id=\"d95453c\"><a href=\"#garantie\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tWarranties &amp; after-sales\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-lvl-s e-paragraph-base e-default-p\" data-interaction-id=\"81c8896\" data-e-type=\"widget\" data-id=\"81c8896\">Legal 2 years \u00b7 DRAXX 1 year<\/p>\n\t\t\n<\/div>\n\t\t\t<div class=\"dx-lvl-i e-svg-base e-default-div\" data-interaction-id=\"fb2d794\" data-e-type=\"widget\" data-id=\"fb2d794\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><path d=\"M4 12h15M13 6l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-b0de27d e-con e-atomic-element e-div-block-base e-default-section dx-keystrip\" data-id=\"b0de27d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b0de27d\">\n    <div class=\"elementor-element elementor-element-ac4a57c e-con e-atomic-element e-div-block-base e-default-div dx-keystrip-grid e-ac4a57c-2a90e94\" data-id=\"ac4a57c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ac4a57c\">\n    <div class=\"elementor-element elementor-element-0a74693 e-con e-atomic-element e-div-block-base e-default-div dx-keystrip-fig\" data-id=\"0a74693\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0a74693\">\n    \t\t\t<p class=\"dx-kfig-xl e-paragraph-base e-default-p\" data-interaction-id=\"8676185\" data-e-type=\"widget\" data-id=\"8676185\">48<em>h<\/em><\/p>\n\t\t\t\t\t<p class=\"dx-kfig-l e-paragraph-base e-default-p\" data-interaction-id=\"da0d3fd\" data-e-type=\"widget\" data-id=\"da0d3fd\">Order shipped within 48 working hours<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-e5d09ac e-con e-atomic-element e-div-block-base e-default-div dx-keystrip-fig\" data-id=\"e5d09ac\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e5d09ac\">\n    \t\t\t<p class=\"dx-kfig-xl e-paragraph-base e-default-p\" data-interaction-id=\"fb5d85d\" data-e-type=\"widget\" data-id=\"fb5d85d\">25<em>\u20ac<\/em><\/p>\n\t\t\t\t\t<p class=\"dx-kfig-l e-paragraph-base e-default-p\" data-interaction-id=\"42a13ca\" data-e-type=\"widget\" data-id=\"42a13ca\">Free delivery from \u00b7 mainland France<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-aa7c482 e-con e-atomic-element e-div-block-base e-default-div dx-keystrip-fig\" data-id=\"aa7c482\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"aa7c482\">\n    \t\t\t<p class=\"dx-kfig-xl e-paragraph-base e-default-p\" data-interaction-id=\"86dbb56\" data-e-type=\"widget\" data-id=\"86dbb56\">30<em>days<\/em><\/p>\n\t\t\t\t\t<p class=\"dx-kfig-l e-paragraph-base e-default-p\" data-interaction-id=\"c610673\" data-e-type=\"widget\" data-id=\"c610673\">To return or exchange<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4d8f65e e-con e-atomic-element e-div-block-base e-default-div dx-keystrip-fig\" data-id=\"4d8f65e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4d8f65e\">\n    \t\t\t<p class=\"dx-kfig-xl e-paragraph-base e-default-p\" data-interaction-id=\"ed9d5c8\" data-e-type=\"widget\" data-id=\"ed9d5c8\">1<em>year<\/em><\/p>\n\t\t\t\t\t<p class=\"dx-kfig-l e-paragraph-base e-default-p\" data-interaction-id=\"2da5bd5\" data-e-type=\"widget\" data-id=\"2da5bd5\">DRAXX warranty + legal guarantees<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-3095a06 e-con e-atomic-element e-div-block-base e-default-section dx-doc\" data-id=\"3095a06\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3095a06\">\n    <div class=\"elementor-element elementor-element-999ca66 e-con e-atomic-element e-div-block-base e-default-div dx-doc-grid e-999ca66-d1dba00\" data-id=\"999ca66\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"999ca66\">\n    <aside class=\"elementor-element elementor-element-c071c61 e-con e-atomic-element e-div-block-base e-default-aside dx-toc\" data-id=\"c071c61\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c071c61\">\n    \t\t\t<p class=\"dx-toc-t e-paragraph-base e-default-p\" data-interaction-id=\"1615241\" data-e-type=\"widget\" data-id=\"1615241\">Contents<\/p>\n\t\t<div class=\"elementor-element elementor-element-10cb727 e-con e-atomic-element e-div-block-base e-default-div dx-toc-list e-10cb727-48ddd59\" data-id=\"10cb727\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"10cb727\">\n    \t\t\t<p class=\"dx-toc-a e-paragraph-base e-default-p\" data-interaction-id=\"07a421f\" data-e-type=\"widget\" data-id=\"07a421f\"><a href=\"#livraison\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\t<strong>01<\/strong>Delivery\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-sub e-paragraph-base e-default-p\" data-interaction-id=\"17f2965\" data-e-type=\"widget\" data-id=\"17f2965\"><a href=\"#livraison-suivi\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tTracking and receipt\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-sub e-paragraph-base e-default-p\" data-interaction-id=\"a9e7081\" data-e-type=\"widget\" data-id=\"a9e7081\"><a href=\"#livraison-international\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tInternational\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-a e-paragraph-base e-default-p\" data-interaction-id=\"38278fd\" data-e-type=\"widget\" data-id=\"38278fd\"><a href=\"#retours\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\t<strong>02<\/strong>Returns &amp; exchanges\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-sub e-paragraph-base e-default-p\" data-interaction-id=\"d0862e0\" data-e-type=\"widget\" data-id=\"d0862e0\"><a href=\"#retours-procedure\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tReturns procedure\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-a e-paragraph-base e-default-p\" data-interaction-id=\"f416145\" data-e-type=\"widget\" data-id=\"f416145\"><a href=\"#garantie\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\t<strong>03<\/strong>Warranties &amp; after-sales\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-sub e-paragraph-base e-default-p\" data-interaction-id=\"58c43e9\" data-e-type=\"widget\" data-id=\"58c43e9\"><a href=\"#garantie-couverture\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tDRAXX cover\n\t<\/a><\/p>\n\t\t\t\t\t<p class=\"dx-toc-sub e-paragraph-base e-default-p\" data-interaction-id=\"74759e1\" data-e-type=\"widget\" data-id=\"74759e1\"><a href=\"#garantie-sav\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tAfter-sales request\n\t<\/a><\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a11b828 e-con e-atomic-element e-div-block-base e-default-div dx-stack e-a11b828-e9f2612\" data-id=\"a11b828\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a11b828\">\n    <div class=\"elementor-element elementor-element-2f54613 e-con e-atomic-element e-div-block-base e-default-div dx-card\" data-id=\"2f54613\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2f54613\">\n    \t\t\t<p class=\"dx-eyebrow e-paragraph-base e-default-p\" data-interaction-id=\"308e805\" data-e-type=\"widget\" data-id=\"308e805\">Customer service<\/p>\n\t\t\t\t\t<p class=\"dx-card-t e-paragraph-base e-default-p\" data-interaction-id=\"1ed7845\" data-e-type=\"widget\" data-id=\"1ed7845\">A problem with your order?<\/p>\n\t\t\t\t\t<p class=\"dx-card-p e-paragraph-base e-default-p\" data-interaction-id=\"d9d97df\" data-e-type=\"widget\" data-id=\"d9d97df\">Have your order number ready and we'll sort it out together.<\/p>\n\t\t\t\t\t<a href=\"\/en\/contact\/\" target=\"_self\" class=\"dx-btn-light-block e-button-base e-default-a\" data-interaction-id=\"aa099f9\" data-e-type=\"widget\" data-id=\"aa099f9\">\n\tContact us\n<\/a>\n\t\t\t\t\t<p class=\"dx-card-mail e-paragraph-base e-default-p\" data-interaction-id=\"de6acea\" data-e-type=\"widget\" data-id=\"de6acea\"><a href=\"mailto:contact@draxx-sports.com\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tcontact@draxx-sports.com\n\t<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/aside>\n\t\t<div class=\"elementor-element elementor-element-b409b95 aide-prose elementor-widget elementor-widget-text-editor\" data-id=\"b409b95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section aria-labelledby=\"livraison-t\" class=\"aide-art\" id=\"livraison\">\n<h2 class=\"aide-art__t\" id=\"livraison-t\"><span>01<\/span>Delivery<\/h2>\n<p class=\"aide-lede\">Each bat is shipped in its own case, protected by rigid packaging. Your order is dispatched within 48 working hours: via Colissimo in France, from our Amazon warehouses in Europe and the UK for other countries. Delivery then takes 3 to 5 working days.<\/p>\n<div class=\"aide-table-wrap aide-table-wrap--ship\"><table class=\"aide-table\"><thead><tr><th scope=\"col\">Method<\/th><th scope=\"col\">Area<\/th><th scope=\"col\">Time after dispatch<\/th><th scope=\"col\">Price<\/th><th scope=\"col\">Free<\/th><\/tr><\/thead><tbody><tr><th scope=\"row\">Colissimo home delivery<small>tracked, no signature required<\/small><\/th><td>Mainland France (including Corsica)<\/td><td>3 to 5 working days<\/td><td>4,90 \u20ac<\/td><td>From \u20ac25<\/td><\/tr><tr><th scope=\"row\">Standard delivery<small>tracked, from our Amazon stock<\/small><\/th><td>European Union<\/td><td>3 to 5 working days<\/td><td>9,90 \u20ac<\/td><td>From \u20ac49<\/td><\/tr><tr><th scope=\"row\">Standard delivery<small>tracked, from our Amazon stock<\/small><\/th><td>United Kingdom<\/td><td>3 to 5 working days<\/td><td>7 \u00a3<\/td><td>From \u00a335<\/td><\/tr><\/tbody><\/table><\/div>\n<p class=\"aide-small\">Lead times are indicative and exclude weekends and public holidays. The applicable delivery time is the one confirmed when you order; failing that, delivery takes place no later than 30 days after the order.<\/p>\n<h3 id=\"livraison-suivi\">Tracking and receipt<\/h3>\n<p>As soon as your order ships, you&rsquo;ll get an e-mail with your tracking number. On delivery, if the parcel is visibly damaged, you can refuse it or note specific reservations with the driver. Either way, let us know as soon as possible with photos: we&rsquo;ll handle the claim with the carrier. Until you physically take possession of the parcel, the risk of loss or damage stays with us.<\/p>\n<h3 id=\"livraison-international\">International<\/h3>\n<p>We deliver to mainland France (including Corsica), all European Union countries and the United Kingdom. VAT for the country of delivery is already included in the price shown, and there are no customs duties to pay on delivery: parcels ship from our stock located in the European Union or the United Kingdom. We don&rsquo;t deliver to the French overseas territories or to a few territories with special tax status (Canary Islands, Ceuta, Melilla, Madeira, the Azores, the \u00c5land Islands).<\/p>\n<\/section><section aria-labelledby=\"retours-t\" class=\"aide-art\" id=\"retours\">\n<h2 class=\"aide-art__t\" id=\"retours-t\"><span>02<\/span>Returns &amp; exchanges<\/h2>\n<p class=\"aide-lede\">Two periods, two sets of rules: the statutory right of withdrawal and our longer commercial policy. They do not add up: for the first 14 days, the statutory right applies (it is the most protective); from the 15<sup>th<\/sup> to the 30th<sup>th<\/sup> day, our policy takes over.<\/p>\n<div class=\"aide-duo\">\n<div class=\"aide-duo__c\">\n<p class=\"aide-duo__tag\">Statutory right<\/p>\n<p class=\"aide-duo__n\">14<small>days<\/small><\/p>\n<p class=\"aide-duo__t\">Right of withdrawal<\/p>\n<dl class=\"aide-kv\">\n<div><dt>Basis<\/dt><dd>Art. L221-18 et seq. French Consumer Code<\/dd><\/div>\n<div><dt>Starts<\/dt><dd>Day the parcel is received<\/dd><\/div>\n<div><dt>Reason<\/dt><dd>None required<\/dd><\/div>\n<div><dt>Condition<\/dt><dd>You can inspect the bat as you would in a shop. Handling beyond that (playing, marks) may reduce the refund.<\/dd><\/div>\n<div><dt>Return costs<\/dt><dd>Paid by you, unless the product is faulty<\/dd><\/div>\n<div><dt>Refund<\/dt><dd>Within 14 days, including original delivery costs (standard rate)<\/dd><\/div>\n<\/dl>\n<\/div>\n<div class=\"aide-duo__c aide-duo__c--brand\">\n<p class=\"aide-duo__tag\">DRAXX commitment<\/p>\n<p class=\"aide-duo__n\">30<small>days<\/small><\/p>\n<p class=\"aide-duo__t\">Returns &amp; exchanges policy<\/p>\n<dl class=\"aide-kv\">\n<div><dt>Basis<\/dt><dd>Commercial satisfaction guarantee<\/dd><\/div>\n<div><dt>Starts<\/dt><dd>Day the parcel is received<\/dd><\/div>\n<div><dt>Reason<\/dt><dd>None required<\/dd><\/div>\n<div><dt>Condition<\/dt><dd>New, not used in play, rubbers unmarked, complete (case, gift box)<\/dd><\/div>\n<div><dt>Return costs<\/dt><dd>Paid by you, unless the product is faulty or we made a mistake<\/dd><\/div>\n<div><dt>Refund<\/dt><dd>Within 14 days of receipt and inspection, or exchange. Original delivery costs not refunded after the 14<sup>th<\/sup> day<\/dd><\/div>\n<\/dl>\n<\/div>\n<\/div>\n<h3 id=\"retours-procedure\">Returning a bat, step by step<\/h3>\n<ol class=\"aide-steps\"><li><span class=\"aide-steps__n\">01<\/span><div><h4>Register your return<\/h4><p>From your customer account or the <a href=\"\/en\/contact\/\">contact form<\/a>, with your order number. To withdraw, the simplest way is the \u201c <a href=\"\/en\/withdraw-from-the-contract\/\">Withdraw from the contract here<\/a> \u201d button (no account needed, immediate e-mail acknowledgement); you can also use the <a href=\"\/en\/terms-of-sale\/#annexe-formulaire\">model form<\/a> or any clear statement.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">02<\/span><div><h4>Get the instructions<\/h4><p>As soon as your request is approved, you receive the return address by email, along with the return number to write on the parcel.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">03<\/span><div><h4>Pack it carefully<\/h4><p>The bat in its original case and gift box, wedged in a rigid carton. Include your return number.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">04<\/span><div><h4>Send it within 14 days<\/h4><p>Drop off the parcel no later than 14 days after declaring your return and keep your proof of postage. Return charges: paid by you, unless the product is faulty.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">05<\/span><div><h4>Refund or exchange<\/h4><p>Refund to your original payment method no later than 14 days after your withdrawal request (we may wait until we receive the parcel or your proof of dispatch), or within 14 days of receipt and inspection for a 30-day return.<\/p><\/div><\/li><\/ol>\n<div class=\"aide-note\"><b>Model exchange.<\/b> Prefer the 7\u2605 to the 5\u2605? Say so in your request: we ship the new model as soon as we receive the return and adjust the price difference.<\/div>\n<\/section><section aria-labelledby=\"garantie-t\" class=\"aide-art\" id=\"garantie\">\n<h2 class=\"aide-art__t\" id=\"garantie-t\"><span>03<\/span>Warranties &amp; after-sales<\/h2>\n<p class=\"aide-lede\">You&rsquo;re protected on three levels. The two legal guarantees apply whatever happens; the DRAXX commercial warranty comes on top of them and does not replace them.<\/p>\n<div class=\"aide-trio\">\n<div><span class=\"aide-trio__n\">2<small>years<\/small><\/span><p class=\"aide-trio__t\">Legal guarantee of conformity<\/p><p>Art. L217-3 et seq. French Consumer Code. Any defect appearing within 2 years of delivery is presumed to have existed from the outset. Repair or replacement within 30 days, free of charge; failing that, a price reduction or refund.<\/p><\/div>\n<div><span class=\"aide-trio__n\">2<small>years<\/small><\/span><p class=\"aide-trio__t\">Guarantee against hidden defects<\/p><p>Art. 1641 et seq. French Civil Code. For a hidden defect that makes the bat unfit for use, to be claimed within 2 years of its discovery: a price reduction or a refund on return of the product.<\/p><\/div>\n<div class=\"is-brand\"><span class=\"aide-trio__n\">1<small>year<\/small><\/span><p class=\"aide-trio__t\">DRAXX commercial warranty<\/p><p>Free, for 1 year from delivery, on the Pro Carbon Series. Replacement with an identical or equivalent model, with shipping costs covered by us.<\/p><\/div>\n<\/div>\n<h3 id=\"garantie-couverture\">What the DRAXX warranty covers<\/h3>\n<div class=\"aide-cover\">\n<div><p class=\"aide-cover__t\"><svg aria-hidden=\"true\" class=\"i\"><use href=\"#i-check\"><\/use><\/svg>Covered for 1 year<\/p><ul>\n<li>Manufacturing defect in the blade: delamination, cracking without impact<\/li>\n<li>Rubber peeling not caused by wear (original gluing defect)<\/li>\n<li>Handle or grip coming loose, faulty finish<\/li>\n<li>Case defect: zip, stitching<\/li><\/ul><\/div>\n<div><p class=\"aide-cover__t aide-cover__t--no\"><svg aria-hidden=\"true\" class=\"i\"><use href=\"#i-plus\"><\/use><\/svg>Not covered<\/p><ul>\n<li>Normal rubber wear: loss of grip, smoothed surface, edges damaged through play<\/li>\n<li>Impacts: against the table, drops, thrown bat<\/li>\n<li>Exposure to heat (car, radiator, sun) or damp<\/li>\n<li>Modifications: regluing, changing the rubber, sanding the handle<\/li><\/ul><\/div>\n<\/div>\n<h3 id=\"garantie-sav\">Make an after-sales request<\/h3>\n<ol class=\"aide-steps\"><li><span class=\"aide-steps__n\">01<\/span><div><h4>Gather the details<\/h4><p>Order number, date the problem appeared, a description in a few lines.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">02<\/span><div><h4>Take 4 photos<\/h4><p>Both faces, the edge and the handle, in good light. That&rsquo;s what lets us diagnose quickly.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">03<\/span><div><h4>Send your request<\/h4><p>Via the <a href=\"\/en\/contact\/\">contact form<\/a>, subject \u201cAfter-sales \/ warranty\u201d, or to <a href=\"mailto:contact@draxx-sports.com\">contact@draxx-sports.com<\/a>.<\/p><\/div><\/li><li><span class=\"aide-steps__n\">04<\/span><div><h4>Diagnosis and solution<\/h4><p>Reply within 2 working days. If needed, we&rsquo;ll ask you to send us the bat (instructions provided). Replacement or refund according to the applicable warranty.<\/p><\/div><\/li><\/ol>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-c648d59 e-con e-atomic-element e-div-block-base e-default-section dx-reassure\" data-id=\"c648d59\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c648d59\">\n    <div class=\"elementor-element elementor-element-d4f2dc3 e-con e-atomic-element e-div-block-base e-default-div dx-reassure-grid e-d4f2dc3-96f282c\" data-id=\"d4f2dc3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d4f2dc3\">\n    <div class=\"elementor-element elementor-element-7faabb2 e-con e-atomic-element e-div-block-base e-default-div dx-rs\" data-id=\"7faabb2\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7faabb2\">\n    \t\t\t<div class=\"dx-rs-icon e-svg-base e-default-div\" data-interaction-id=\"f4ff911\" data-e-type=\"widget\" data-id=\"f4ff911\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linejoin=\"round\"><path d=\"M2.5 6.5h11v10h-11zM13.5 10h4l3 3.2v3.3h-7\"><\/path><circle cx=\"6.5\" cy=\"17.5\" r=\"1.8\" fill=\"#0B0C0E\"><\/circle><circle cx=\"17\" cy=\"17.5\" r=\"1.8\" fill=\"#0B0C0E\"><\/circle><\/g><\/svg><\/div>\n\t\t<div class=\"elementor-element elementor-element-0dbfd61 e-con e-atomic-element e-div-block-base e-default-div dx-rs-txt e-0dbfd61-3cadb45\" data-id=\"0dbfd61\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0dbfd61\">\n    \t\t\t<h3 data-interaction-id=\"04f7118\" class=\"dx-rs-h e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"04f7118\">Free delivery<\/h3>\n\t\t\t\t\t<p class=\"dx-rs-p e-paragraph-base e-default-p\" data-interaction-id=\"ad0a7e7\" data-e-type=\"widget\" data-id=\"ad0a7e7\">From \u20ac25 in France \u00b7 \u20ac49 in the EU \u00b7 \u00a335 in the UK<\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-6801b3c e-con e-atomic-element e-div-block-base e-default-div dx-rs\" data-id=\"6801b3c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6801b3c\">\n    \t\t\t<div class=\"dx-rs-icon e-svg-base e-default-div\" data-interaction-id=\"0e8c205\" data-e-type=\"widget\" data-id=\"0e8c205\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linejoin=\"round\"><path d=\"M12 3 5 5.8v5.8c0 4.4 2.9 7.6 7 9.2 4.1-1.6 7-4.8 7-9.2V5.8L12 3Z\"><\/path><path d=\"m9 12 2.1 2.1L15.2 10\"><\/path><\/g><\/svg><\/div>\n\t\t<div class=\"elementor-element elementor-element-8bb31bd e-con e-atomic-element e-div-block-base e-default-div dx-rs-txt e-8bb31bd-2324f4d\" data-id=\"8bb31bd\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8bb31bd\">\n    \t\t\t<h3 data-interaction-id=\"7040f21\" class=\"dx-rs-h e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"7040f21\">1-year warranty<\/h3>\n\t\t\t\t\t<p class=\"dx-rs-p e-paragraph-base e-default-p\" data-interaction-id=\"6d0272d\" data-e-type=\"widget\" data-id=\"6d0272d\">Across the whole Pro Carbon Series<\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-e3e274d e-con e-atomic-element e-div-block-base e-default-div dx-rs\" data-id=\"e3e274d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e3e274d\">\n    \t\t\t<div class=\"dx-rs-icon e-svg-base e-default-div\" data-interaction-id=\"fc724e8\" data-e-type=\"widget\" data-id=\"fc724e8\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"9\" r=\"5.8\"><\/circle><path d=\"m8.6 13.8-1.4 7.2 4.8-2.6 4.8 2.6-1.4-7.2\"><\/path><path d=\"m10 9 1.4 1.4L14.2 7.6\"><\/path><\/g><\/svg><\/div>\n\t\t<div class=\"elementor-element elementor-element-1edcd25 e-con e-atomic-element e-div-block-base e-default-div dx-rs-txt e-1edcd25-f2885a3\" data-id=\"1edcd25\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1edcd25\">\n    \t\t\t<h3 data-interaction-id=\"7b25c58\" class=\"dx-rs-h e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"7b25c58\">Competition specs<\/h3>\n\t\t\t\t\t<p class=\"dx-rs-p e-paragraph-base e-default-p\" data-interaction-id=\"cb5f8e3\" data-e-type=\"widget\" data-id=\"cb5f8e3\">Regulation dimensions and materials<\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-d6e0645 e-con e-atomic-element e-div-block-base e-default-div dx-rs\" data-id=\"d6e0645\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d6e0645\">\n    \t\t\t<div class=\"dx-rs-icon e-svg-base e-default-div\" data-interaction-id=\"f352e79\" data-e-type=\"widget\" data-id=\"f352e79\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4.5 12a7.5 7.5 0 1 0 2.2-5.3\"><\/path><path d=\"M4.5 4v4h4\"><\/path><\/g><\/svg><\/div>\n\t\t<div class=\"elementor-element elementor-element-d735c51 e-con e-atomic-element e-div-block-base e-default-div dx-rs-txt e-d735c51-bca645b\" data-id=\"d735c51\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d735c51\">\n    \t\t\t<h3 data-interaction-id=\"b4db774\" class=\"dx-rs-h e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"b4db774\">30-day returns<\/h3>\n\t\t\t\t\t<p class=\"dx-rs-p e-paragraph-base e-default-p\" data-interaction-id=\"5fa2b64\" data-e-type=\"widget\" data-id=\"5fa2b64\">Exchange or refund<\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-7d76780 e-con e-atomic-element e-div-block-base e-default-div dx-rs\" data-id=\"7d76780\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7d76780\">\n    \t\t\t<div class=\"dx-rs-icon e-svg-base e-default-div\" data-interaction-id=\"b0a4673\" data-e-type=\"widget\" data-id=\"b0a4673\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"currentColor\" style=\"width: 100%; height: 100%; overflow: unset;\" viewbox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><rect x=\"5\" y=\"10.5\" width=\"14\" height=\"10\" rx=\"1.5\"><\/rect><path d=\"M8.2 10.5V8a3.8 3.8 0 0 1 7.6 0v2.5\"><\/path><\/g><\/svg><\/div>\n\t\t<div class=\"elementor-element elementor-element-6524bb7 e-con e-atomic-element e-div-block-base e-default-div dx-rs-txt e-6524bb7-af30d48\" data-id=\"6524bb7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6524bb7\">\n    \t\t\t<h3 data-interaction-id=\"7820dfc\" class=\"dx-rs-h e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"7820dfc\">Secure payment<\/h3>\n\t\t\t\t\t<p class=\"dx-rs-p e-paragraph-base e-default-p\" data-interaction-id=\"a0846e2\" data-e-type=\"widget\" data-id=\"a0846e2\">Card, PayPal, Apple Pay<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Accueil \/ Livraison &amp; retours Livraison &amp; retours. Exp\u00e9di\u00e9e sous 48 h ouvr\u00e9es, livr\u00e9e en 3 \u00e0 5 jours ouvr\u00e9s, livraison offerte d\u00e8s 25 \u20ac en France, d\u00e8s\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/pages\/30","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/comments?post=30"}],"version-history":[{"count":6,"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/pages\/30\/revisions"}],"predecessor-version":[{"id":829,"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/pages\/30\/revisions\/829"}],"wp:attachment":[{"href":"https:\/\/draxx-sports.com\/en\/wp-json\/wp\/v2\/media?parent=30"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}