Delivery & returns.

01Delivery

Each bat is shipped in its own case, protected by rigid packaging. Your order is dispatched within 48 working hours: via Colissimo in France, from our Amazon warehouses in Europe and the UK for other countries. Delivery then takes 3 to 5 working days.

Lead times are indicative and exclude weekends and public holidays. The applicable delivery time is the one confirmed when you order; failing that, delivery takes place no later than 30 days after the order.

Tracking and receipt

As soon as your order ships, you’ll get an e-mail with your tracking number. On delivery, if the parcel is visibly damaged, you can refuse it or note specific reservations with the driver. Either way, let us know as soon as possible with photos: we’ll handle the claim with the carrier. Until you physically take possession of the parcel, the risk of loss or damage stays with us.

International

We deliver to mainland France (including Corsica), all European Union countries and the United Kingdom. VAT for the country of delivery is already included in the price shown, and there are no customs duties to pay on delivery: parcels ship from our stock located in the European Union or the United Kingdom. We don’t deliver to the French overseas territories or to a few territories with special tax status (Canary Islands, Ceuta, Melilla, Madeira, the Azores, the Åland Islands).

02Returns & exchanges

Two periods, two sets of rules: the statutory right of withdrawal and our longer commercial policy. They do not add up: for the first 14 days, the statutory right applies (it is the most protective); from the 15^th to the 30th^th day, our policy takes over.

Returning a bat, step by step

1. 01

   Register your return

   From your customer account or the contact form, with your order number. To withdraw, the simplest way is the “ Withdraw from the contract here ” button (no account needed, immediate e-mail acknowledgement); you can also use the model form or any clear statement.

2. 02

   Get the instructions

   As soon as your request is approved, you receive the return address by email, along with the return number to write on the parcel.

3. 03

   Pack it carefully

   The bat in its original case and gift box, wedged in a rigid carton. Include your return number.

4. 04

   Send it within 14 days

   Drop off the parcel no later than 14 days after declaring your return and keep your proof of postage. Return charges: paid by you, unless the product is faulty.

5. 05

   Refund or exchange

   Refund to your original payment method no later than 14 days after your withdrawal request (we may wait until we receive the parcel or your proof of dispatch), or within 14 days of receipt and inspection for a 30-day return.

03Warranties & after-sales

You’re protected on three levels. The two legal guarantees apply whatever happens; the DRAXX commercial warranty comes on top of them and does not replace them.

What the DRAXX warranty covers

Make an after-sales request

1. 01

   Gather the details

   Order number, date the problem appeared, a description in a few lines.

2. 02

   Take 4 photos

   Both faces, the edge and the handle, in good light. That’s what lets us diagnose quickly.

3. 03

   Send your request

   Via the contact form, subject “After-sales / warranty”, or to contact@draxx-sports.com.

4. 04

   Diagnosis and solution

   Reply within 2 working days. If needed, we’ll ask you to send us the bat (instructions provided). Replacement or refund according to the applicable warranty.